Refund Policy of FlavorLoom
Thank you for your purchase at FlavorLoom. We appreciate your business and strive to provide you with the highest quality food and service. If there is an issue with your order, our Refund Policy outlines the circumstances under which we may offer a refund or exchange and the process to follow.
General Information
All refund requests must be initiated within 24 hours of the order being received by contacting us at +44 20 7946 0958 or visiting our website at flavorloom.site. Please have your order number and details of the issue at hand when requesting a refund or exchange.
Incorrect or Defective Orders
If you receive the wrong item or if the food item is defective or damaged upon delivery, please contact us immediately so we can evaluate the situation. You may be entitled to a full refund or exchange. Please ensure that you do not dispose of the item as we may require evidence to process your refund or exchange.
Cancellation Policy
If you wish to cancel your order, you may do so within 10 minutes of placing the order without any penalty. Cancellations beyond this timeframe cannot be guaranteed and may not be eligible for a refund.
Non-refundable Items
The following items are non-refundable:
- Orders that have been fully consumed or discarded.
- Orders which are customized or made to special requests.
- Gift cards.
- Any item purchased on sale or at a discounted price.
Refund Process
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are incorrect, defective, or damaged. If you need to exchange it for the same item, please contact us immediately after receiving your order.
Shipping Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By phone number: +44 20 7946 0958
- By visiting our website: flavorloom.site
We value your patronage and will endeavor to resolve any issues promptly and to your satisfaction.
Last Updated: March 1, 2023